Cheltenham Road Surgery

HOW DO I...
OBTAIN TELEPHONE ADVICE?

NHS Direct has staff who are able to provide advice concerning most health matters. The number is 0845 4647, and we encourage you to use this service. Web: www.nhsdirect.org.uk

We can also give you advice on the telephone, if you do not think that an appointment or visit is necessary.

The doctors have pre-bookable five minute telephone advice appointments. The Doctor will call you at the arranged time at home at work or on your mobile phone
Please try to make sure your phone is free at the arranged time.

The duty nurse will be happy to provide general telephone advice. The receptionist will log your request and the nurse will call you back when she is free.

HOW DO I...
MAKE AN APPOINTMENT?

Routine Appointments

You can make an appointment to see a doctor or nurse by telephoning 01452 522709/ 522575 between 8.30am and 12.45pm and 1.45 and 6.30pm on weekdays. Appointments are normally for 10 minutes.

Urgent Appointments

We will see you on the same day if your problem is urgent. However, you may not be given the time or doctor of your choice. Phone 01452 522709/522575

If you cannot keep an appointment please let us know in good time so that it can be offered to another patient.

HOW DO I...
OBTAIN A HOME VISIT?

Please only request a home visit if you are too ill to come to the surgery. The facilities are better at the surgery and several patients can be seen in the time it takes to do a home visit. If you do need a home visit, please telephone by 10.00am, on 01452 522709/522575. You will be visited by the duty doctor.

HOW DO I...
OBTAIN TEST RESULTS?

When you have blood tests or x-rays you will be told either to make an appointment or telephone for results and advised how long to wait. Please phone on 522709/522575 after 10.00am, for enquiries and for test results.

HOW DO I...
CHANGE MY DETAILS?

Our computer is linked to Gloucestershire Health Authority for speed and accuracy of patient information. Please can you help us to keep our records up to date by telling us when your name, address or telephone number changes.

HOW DO I...
REGISTER WITH THE PRACTICE?

We welcome new patients who have moved into our practice area (see the map within this website). Patients will normally be placed on the list of a doctor who has a vacancy; however, this is simply for administrative purposes and you may see whichever doctor you wish. For example you may see a female doctor if you have a preference despite being on the list of a male doctor.

Please ask our receptionists about registration. You will need to complete our registration health questionnaire and arrange for a blood pressure check and urine test.

If you are a student at the Universtity of Gloucestershire and would like to register please click here